STORE POLICY
Terms & Conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. By placing an order with Edwards Distillers, you state your consent to be bound by these terms and conditions.
2.Information about us and how to contact us
2.1. Who we are. We are Edwards Distillers, and our office is at Caermeibion, Rhuallt, St Asaph, North Wales, LL17 0TH
2.2. How to contact us. You can contact us by using the contact details on the 'Contact' page.
2.3. How we may contact you. If we have to contact you we will do so by telephone, if you gave us your phone number, or by writing to you at the email address or postal address you provided to us in your order.
2.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3.Our contract with you
3.1 Age and personal use. By placing an order with us, you confirm you are over 18 years old. You also confirm you are purchasing our products for domestic use only.
3.2 How we will accept your order. Our acceptance of your order will take place when we email you our confirmation of your order, at which point a contract will come into existence between you and us.
3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing by email and refund your purchase price. We will send you email notification when such refund has been credited to your account. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.4 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.5 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the United Kingdom
4.Our products
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5.Providing the products
5.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
5.2 When we will provide the products. During the order process we will let you know when we will provide the products to you, subject to our carrier's terms and conditions. The details will be made available on the order confirmation page prior to submitting the order.
5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will not be liable for delays caused by the event. Your statutory rights remain unaffected.
5.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our nominated carrier company will provide instructions for redelivery to you.
5.5 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from our nominated carrier within a reasonable period of notice, the costs associated with such failed delivery have to be borne by you. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 7 will apply.
5.6 When you become responsible for the products. Products will be your responsibility from the time we deliver them to the address you gave us for delivery.
5.7 When you own goods. You own a product which is goods once we have received payment in full.
5.8 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
5.8.1. deal with technical problems or make minor technical changes; or
5.8.2. update the product to reflect changes in relevant laws and regulatory requirements.
6.Your rights to end the contract
Instruction On Right Of Cancellation
6.1 You have the right to cancel your order within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if the order relates to goods or multiple lots.
6.2 In order to exercise your right of cancellation, you must inform us by way of unambiguous communication (e.g. with a letter sent by post or email) of your decision to cancel your order. You may submit your request of cancellation by using the Return Request Form, or by contacting us, or by using the Cancellation Form, the use of which however is not mandatory.
6.3 You may fill in and forward to us the Cancellation Form, or any other unambiguous declaration of cancellation, also electronically on our website (insert web address). Should you make use of this option, we will communicate to you acknowledgement of receipt of such cancellation without undue delay, e.g. by email.
6.4 In order to meet the deadline of cancellation, it is sufficient for you to send your communication on the exercise of the right of cancellation before the cancellation period has expired.
Effects Of Cancellation
6.5 If you cancel your order, we will reimburse all payments received from you for the goods purchased including delivery charges (with the exception of additional charges resulting from the fact that you chose a way of delivery distinct and more expensive than the least expensive way of delivery offered by us). Reimbursements will be made without undue delay but no later than 14 days from the day on which we received your communication of cancellation of the order. For such reimbursements we will use the same method of payment used by you for the original transaction, unless you and we have expressly agreed otherwise. In any event, no fees will be imposed on you in association with such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
6.6 You have to send back the goods to us at Edwards Distillers, Caermeibion, Rhuallt, St Asaph, LL17 0TH without undue delay and in any event no later than 14 days from the day you communicated to us the cancellation of your order. The goods must be unopened and unused. To meet this deadline it is sufficient for you to send the goods before the 14-days period has expired.
6.7 You have to bear the regular cost of returning the goods. In case that the goods, due to their nature or quality, may not be sent back regularly by post, then you bear the immediate cost related to sending back the goods. Goods which are not suitable for parcel shipment and which may not be sent by post will be picked up from you.
6.8 You will only have to pay compensation for any deterioration of the goods if the value of the goods diminishes due to the handling of the goods, except when it was necessary to establish the nature, characteristics and functioning of the goods.
Exceptions To The Right Of Cancellation
6.9 The right of cancellation does not exist or lapses in the case of contracts related to:
6.9.1. bottles of alcohol which are sealed, once these have been unsealed after you receive them; and
6.9.2. the supply of products which were custom-made to personal needs or were made to comply with customer specifications.
7.Our rights to end the contract
7.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
7.1.1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
7.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
7.1.3. you do not, within a reasonable time, allow us to deliver the products to you.
7.2 You must compensate us if you break the contract. If we end the contract we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
8.If there is a problem with the product
8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us by using the details on the 'Contact Us' page on our website.
8.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
9.Price and payment
9.1 Where to find the price for the product. The price of the product (which includes VAT and alcohol duty at the current rate) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
9.2 We will pass on changes in the rate of VAT and alcohol duty. If the rate of VAT and/or alcohol duty changes between your order date and the date we supply the product, we will adjust the rate of VAT and/or alcohol duty that you pay, unless you have already paid for the product in full before the change in the rate of VAT and/or alcohol duty takes effect.
9.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
9.4 When you must pay and how you must pay. You must pay for the products before we dispatch them. We accept payment with Visa Debit, Visa Credit, MasterCard Debit and MasterCard Credit.
9.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
9.6 What to do if you think an order is wrong. If you think a price or order value is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved.
10.Our responsibility for loss or damage suffered by you
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987
10.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.How we may use your personal information
11.1 Please refer to the Privacy Policy for details about how we collect and use your personal information.
12.Other important terms
12.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
12.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
12.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
12.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
12.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
PRIVACY & SAFETY
1. INTRODUCTION
1.1 Edwards Distillers (referred to as “we”, “us” and “our”) are committed to protecting and respecting your privacy.
1.2 This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1.3 By visiting www.fourfeathersspirit.com (“our site”) you are accepting and consenting to the practices described in this policy.
1.4 For the purpose of the Data Protection 1998 (until repealed) and, from 25 May 2018, the General Data Protection Regulation 2016/679 (“GDPR”) or any equivalent legislation which may replace the GDPR as a result of Brexit, the data controller is Edwards Distillers, Caermeibion, Rhuallt, St Asaph, North Wales, LL17 0TH (with registration number 00000000).
2.INFORMATION WE COLLECT
2.1 Information you give us. You may give us personal data about you in a number of ways. The information you give us may include your name, date of birth, address, email address and phone number and financial and credit card information (“Personal Information”). The way in which you give us Personal Information includes when you are:
2.1.1 using, visiting or interacting with our site; or
2.1.2 corresponding with us by email or post.
2.2 Information we collect about you when you visit our site. With regard to each of your visits to our site we may automatically collect the following information (“Technical Information”):
2.2.1 technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
2.2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our telephone number.
2.3 Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services or products we provide. We are also working closely with third parties (including, for example, licensors, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
3. COOKIES
3.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy here.
4. USES MADE OF THE INFORMATION
4.1 Information you give to us. On the basis that it is necessary for the performance of any contract entered into between you and us, or in the context of the intention to enter into a contract, we will use your Personal Information to:
4.1.1 provide you with any information or products that you request from us;
4.1.2 notify you about any changes in a particular order made by you;
4.1.3 verify your age to ensure that you are an adult of legal drinking age in order to buy products from our site; and
4.1.4 carry out any other contractual obligations.
If we do not have your Personal Information for the above purposes, then we will be (a) unable to deliver our products to you or (b) answer any questions you have regarding information about us or our products in anticipation of entering into a contract with us.
4.2 In order to pursue our legitimate interests, if you are an existing customer, we may contact you by email with information about products similar or complementary to those on our site.
4.3 If you would you like to receive news updates from us, you can do so by signing up on our website.
4.4 Unless you are an existing customer or have signed up on our website to receive news updates, we will require your consent to market to you and you may withdraw your consent at any time by telling us.
4.5 Information we collect about you.
4.5.1 We will use your Technical Information in order to pursue the following legitimate business interests:
4.5.1.1 to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
4.5.1.2 to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
4.5.1.3 to allow you to participate in interactive features of our service, when you choose to do so;
4.5.1.4 as part of our efforts to keep our site safe and secure;
4.5.1.5 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
4.5.1.6 to ensure that content from our site is presented in the most effective manner for you and for your computer; and
4.5.1.7 to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
5.DISCLOSURE OF YOUR INFORMATION
5.1 We may share your information with selected third parties including:
5.1.1 business partners, suppliers, licensors and sub-contractors for the performance of any contract we enter into with them or you;
5.1.2 advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users; and
5.1.3 analytics and search engine providers that assist us in the improvement and optimisation of our site.
5.2 We may disclose your Personal Information to third parties:
5.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets;
5.2.2 if Edwards Distillers or substantially all of its assets are acquired by a third party, in which case Personal Information held by it about its customers will be one of the transferred assets; and
5.2.3 if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use, our contract with you for products Terms & Conditions and other agreements. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6.WHERE WE STORE YOUR PERSONAL DATA
6.1 All information you provide to us is stored on our secure servers located in the European Union.
6.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7.YOUR RIGHTS
7.1 We will ask you if it is okay for us to process your Personal Information for marketing purposes.
7.2 The GDPR gives you the following rights:
7.2.1 Right to rectification. You have the right to rectification of inaccurate personal data.
7.2.2 The right to be forgotten. You have the right to obtain from us the erasure of your personal data where: (a) the personal data are no longer necessary in relation to the purposes for which they were collected or processed; (b) you withdraw your consent to processing for which we previously obtained your consent; (c) you object to the processing (please see 7.2.5 for more details); (d) the personal data has been unlawfully processed; and (e) we are required to erase the personal data in order to comply with the law.
7.2.3 Right to restriction. You have the right to obtain from us the restriction of processing where: (a) you contest the accuracy of the personal data we hold about you; (b) the personal data has been unlawfully processed; (c) we no longer need the personal data but they are required in limited circumstances; (d) you object to the processing (please see 7.2.5 for more details).
7.2.4 Right to data portability. In certain circumstances, you have the right to receive personal data from us in a structured, commonly used and machine-readable format and the right to transmit it to a third party organisation.
7.2.5 Right to object. You have the right to object to any of our processing in 4.5.1. Please tell us if you object to any of this.
7.2.6 Right to object to marketing. If you do not want us to process your personal data for direct marketing, please tell us and we will ensure that we no longer do this.
7.2.7 Right to complain to the ICO. Whilst we prefer it if you approached us first about any complaints or queries you may have, you always have the right to lodge a complaint with the Information Commissioner’s Office.
7.2.8 Subject access right. You have the right to access personal data we hold about you. Your right of access can be exercised in accordance with the GDPR.
7.3 Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8.HOW LONG WE KEEP YOUR PERSONAL DATA
8.1 We will not keep any personal data about you for any longer than is necessary for the purposes for which the personal data are processed.
In any event, we will not keep your personal data for longer than 6 years after first obtaining it.
9.CHANGES TO OUR PRIVACY POLICY
9.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email or, where you have not provided us with an email address, by post. Please check back frequently to see any updates or changes to our privacy policy.
10.CONTACT
10.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us by:
10.1.1 Post to: Edwards Distillers, Caermeibion, Rhuallt, St Asaph, North Wales, LL17 0TH; or
10.1.2 email to info@edwardsdistillers.com .
COOKIES POLICY
1.Information about our use of cookies
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:
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Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services;
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Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily; and
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Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Except for essential cookies, all cookies will expire after 2 years.
WHOLESALE INQUIRIES
For Wholesale enquiries please email info@edwardsdistillers.com
PAYMENT METHODS
- PAYPAL